The Mobile Settlement Services (MSS) program delivers coordinated, culturally responsive support to refugee claimants across York Region\u2019s emergency shelters, transitional housing, and drop-in centers. Using a mobile, community-based approach, MSS operates on a daily\/weekly rotation, providing on-site support at various locations (Vaughan, Richmond Hill, Newmarket, Markham, East Gwillimbury and Georgina) to meet individuals where they are and ensure equitable access to services regardless of their temporary housing situation.<\/p>\n
<\/p>\n
This is a full-time non-union contract position scheduled to work 35 hours per week. The successful candidate will have a designated home base at one of the following locations: Vaughan, Newmarket, or East Gwillimbury. While the position allows for a primary work location, it requires regular mobile, on-site work across multiple service locations in York Region, including Vaughan, Richmond Hill, Newmarket, Markham, East Gwillimbury, and Georgina.<\/p>\n
(Monday- Friday, 9:00 am to 5:00 pm)<\/p>\n
<\/p>\n
<\/p>\n
DUTIES<\/p>\n
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\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Deliver services at multiple sites across York Region, requiring multiple daily and weekly travel between various locations.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Conducts intake and assessment of client needs, barriers and assets to asylum seekers and refugee claimants who are homeless.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Through a Case Management service model, assist clients with information, referral, documentation, follow-up and supportive counselling services using anti-oppressive, empowerment-based practices.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Works one on one with clients to develop a settlement plan and connect them to supports and services in the community.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provides information and referrals for to a wide array of community agencies, professional services, settlement and social services, etc. for additional settlement support.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provides supportive counselling, crises intervention and de-escalation e.g in case of conflict.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Delivers one on one and group orientation sessions on settlement related topics.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Liaises and advocate with government, community and social service agencies<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Participates in case conferencing with other social service providers.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provides crisis intervention and counselling e.g. in case of conflict<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Maintain thorough documentation of client cases, services and activities, prepare necessary reports and input data using COSTI and HIFIS databases.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Perform other duties as required.<\/p>\n
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<\/p>\n
QUALIFICATIONS<\/p>\n
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\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Social Service Worker diploma or post-secondary education in a related field (e.g., Social Work, Community Services), with relevant practicum experience.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Minimum of twelve (12) months full time experience providing initial settlement, case management and counselling for asylum seekers and refugees claimants including:<\/p>\n
o\u00a0\u00a0 Identifying settlement needs through initial assessments.<\/p>\n
o\u00a0\u00a0 Development of settlement plans.<\/p>\n
o\u00a0\u00a0 Referrals to programs and other social service organizations, such as language training, income support, health supports, etc.<\/p>\n
o\u00a0\u00a0 Emotional supportive counselling.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Must have previous experience working with asylum seekers and refugee claimants.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Thorough knowledge of settlement issues facing homeless population and refugee claimants.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Previous case management experience.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Access to reliable transportation for daily travel between multiple York Region service locations (Vaughan, Richmond Hill, Newmarket, Markham, East Gwillimbury and Georgina)<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Knowledge of settlement, community and government services and resources, with an emphasis on the services and resources that exist within York Region.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ability to adapt and work effectively across diverse service environments, including shelters, transitional housing, and out of the cold drop-in centers.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience in completing immigration and various government application forms<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Demonstrated experience organizing and facilitating orientation sessions.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strong customer service skills and demonstrated ability to liaise with government and community organizations<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Demonstrated experience in data-entry, documentation and reporting.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sound knowledge of databases, Internet, Email and Windows Microsoft Office Suite.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Highly developed organizational skills, ability to multi-task and set priorities independently.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Good written and oral communication skills in English is required.<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Possession of a valid First Aid\/CPR training certificate and a valid Naloxone training certificate<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Must have a valid Vulnerable Sector Screening (VSS) completed within the past 6 months.<\/p>\n
<\/p>\n
LOCATION:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 1 Vaughan, 1 Newmarket, 1 East Gwillimbury<\/p>\n
DURATION:\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 July 27, 2026, to December 31, 2026<\/p>\n
SALARY RANGE:\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 $32.19 to $33.75 per hour<\/p>\n
POSTING DATE:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 June 29, 2026<\/p>\n
CLOSING DATE:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 July 13, 2026<\/p>\n
<\/p>\n
Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #84-26 to the link below:<\/p>\n
<\/p>\n
https:\/\/wd10.myworkdaysite.com\/recruiting\/costi\/Costi_Careers\/job\/HWY-7–HWY-404\/Mobile-General-Counsellor_-2<\/p>\n
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