SHELTER SUPPORT PERSON

Overview

**This is a Full-Time Non-Union contract position scheduled to work 35 hours per week, morning shift (7:00 am – 3:00 pm), mix of weekdays and weekend days**

DUTIES

·         Complete admissions and intakes of new arrivals.

·         Ensures house rules are observed.

·         Supports the delivery of programs/orientation and services to the residents.

·         Completes needed documentation on COSTI’s and funders database.

·         Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly.

·         Responsible for sorting and distributing mail, including contacting clients.

·         Supports the smooth operation of the Centre, which includes responding to emergencies.

·         De-escalates non-violent crises, e.g. client altercation, family conflicts.

·         Conducts COVID screening for clients including supervising Rapid testing

·         Conducts regular room checks and wellness checks.

·         Provides emergency intervention in case of client illness and calls paramedics if required.

·         Communicates in a timely and professional manner with the supervisor regarding any client concerns.

·         Document services to clients and incident reports.

·         Supports the general office duties such as answering telephones and responding to client issues.

·         Provides interpretation services, as required.

·         Communicates in a timely and professional manner with the hotel management regarding any client concerns.

QUALIFICATIONS

·         Community college diploma in community work/human services or equivalent.

·         Minimum six (6) months fulltime work experience working in a shelters or respite setting.

·         Excellent communication skills.

·         Understanding of issues facing refugees and populations experiencing homelessness.

·         Demonstrated experience responding to crises and providing supportive counselling.

·         Preference will be given to those who speak a second language

·         Experience working with refugees is an asset.

·         Ability to work independently.

·         Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.

·         Must have valid first aid/ CPR certificate.

LOCATION:                                      Hwy 401 and Victoria Park

DURATION:                                    November 3, to December 31, 2025

STARTING SALARY:                     $26.27 to $27.54 per hour

POSTING DATE:                            October 16, 2025

CLOSING DATE:                            October 29, 2025

Priority consideration will be given to those on Notice of Recall.

Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #153-25 to the below link:

https://creg.costi.ca/ui/hr/resume.aspx?refno=153-25&site=costi